Contact

After lift-off, we stay on comms.

Launch is the start of a product's life. Our support keeps it healthy, current and improving, with clear routes for reporting issues.

Report it the right way

Choose the closest description.

Open the support form

Support plans

M

Maintain

Monthly dependency and OS compatibility updates, monitoring and a short health report.

I

Improve

Maintain, plus a planned block of time each month for fixes and small features.

R

Request

No retainer. You ask, we estimate, you approve, we deliver.

Hours and expectations

Support runs Monday to Friday, 09:00 to 18:00 UK time, excluding English bank holidays. We do not run a 24-hour service and will not imply that we do.

Please never send passwords or personal data about your users through the form. If we need access to a system, we will arrange it through your own accounts with appropriate permissions.